Remember the predictions that electronic banking would replace “brick and mortar” branches? What happened? Branch construction is at an all-time high, especially in the South and Southwest. Not since the 1980s has such unprecedented high growth in branches been seen. Most people have used an ATM and some type of Internet banking. Still, building continues. …
Have you called your copier a Xerox? Have you called your tissue a Kleenex? If you answered yes, you’re on your way to identifying the art of “branding.” Branding is a hot buzzword today. Everyone is talking about it. What are some of the benefits of branding? How do you go about it? There are …
Remember customer service? The courtesy and helpfulness that helped your business grow? Well, it’s back in style. The old is new again. After going through the “future banking will be done over the Internet” phase, banks have discovered they can have it both ways. Progressive banks are returning to what counts with determination: going the …
How often do consumers go into an in-store branch bank to do their banking when they were not planning to shop at the host retailer? Maybe they go in because they are looking to get in and get out faster than going to a traditional branch. Right? Convenience is what drives most of us and …
How many wall-mounted TVs did you see in banks 20 years ago? Fifteen years ago? Maybe a few, 10 years ago. Today, wall-mounted TVs are a common part of the bank design. Next: video walls. Yes, interactive video walls will be accepted more and more as part of the bank building design that provides an …
Did you know that buildings consume about 30 percent of the total energy and about 60 percent of the electricity used in the United States annually? Did you know that five billion gallons of potable water is used every day just to flush toilets? Did you also know that it was predicted we would replace …
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